[Issue]:

# Issue - Unable to start the Megasync app of Macbook ### **Summary** The app is unable to start and gets stuck during the starting process, even while trying to login the megasync account through safari browser, it doesn't reach the login window --- ### **Steps to Reproduce (For Bug Reports)** List the steps to reproduce the issue: 1. 2. 3. 4. --- ### **What happened?** the Megasyn app is stuck <img width="412" height="575" alt="Image" src="https://github.com/user-attachments/assets/8c682fcf-79f5-491a-9c94-427f2f017c67" /> <img width="855" height="805" alt="Image" src="https://github.com/user-attachments/assets/d56a024d-4123-4d4c-bfcc-e2583b8d572c" /> --- ### **What did you expect to happen?** Even the debugging link did not work <img width="851" height="685" alt="Image" src="https://github.com/user-attachments/assets/14f87ab0-4b6b-46a5-90c5-4c7ecd3bff91" /> --- ### **Environment Details** Provide details about the environment where the issue occurred. - **OS**: _e.g., Windows 11 / macOS Ventura / Ubuntu 22.04_ - **MEGASync Version**: _e.g., 1.2.3_ <img width="717" height="826" alt="Image" src="https://github.com/user-attachments/assets/2d443d17-e4ea-422a-ac9f-075d1070d4bf" /> ### **Screenshots** Include screenshots or videos if applicable. _Attach files or provide links here._ --- ### **Helpdesk Support** Have you already contacted our [support team](https://mega.io/contact)? NO If so, please provide the ticket ID to help us track it: Ticket ID: --- ### **Additional Context** tried all possible ways to start the app/to open the website even in firefox browser, but not able to do so <img width="870" height="834" alt="Image" src="https://github.com/user-attachments/assets/417baa65-2b53-44e4-9351-a5c8d77f4d68" /> <img width="874" height="852" alt="Image" src="https://github.com/user-attachments/assets/6bb599d3-4374-4778-9b0f-19576601303f" /> > **Note:** Issues without enough details may be closed or take longer to address.