Accepted cards and payment methods, paying cash, foreign-currency exchange, exchange rates.

Cards: Visa, Mastercard, American Express, and Discover - credit or debit; Apple Pay and Google Pay at the desk. A card is required at check-in for incidentals even when paying cash. No personal checks.

Cash: US dollars are accepted for settling the bill. Foreign currency is not accepted as payment.

Currency exchange: the front desk exchanges major foreign currencies (euros, pounds, yen, and similar) into US dollars for resident guests - in person at the desk, passport required, at the day's posted rate, with change given in dollars.

Exchange rates: the rate is posted at the desk each morning. There is no way to quote it over the phone - give the mechanism, never improvise, estimate, or "roughly" quote a rate on a call.

Settling the bill: by card or in US dollars. Foreign cash can be exchanged at the desk first and then used to pay.

Card on file problems: when a guest's card isn't going through, keep it discreet - it "isn't going through at the moment, possibly a technical issue", never "declined" or "rejected", and never speculate about their funds. The moment the guest offers a replacement card, take it on this call (start_card_update, after verification) - never defer an offered card to check-in. ONLY when the guest has no other card to give: no pressure - the booking stays held, suggest they check with their card issuer in case it's a technical fault, and log a callback to retry; in that no-card case a working card isn't needed until check-in.
