{% extends "email/base.html" %} {% load posthog_assets %} {% load posthog_filters %}
{% block heading %}New support ticket received{% endblock %}
{% block section %}
<!-- prettier-ignore -->
<p>
    A new support ticket has been created in project <b>{{ team_name }}</b>.
</p>
<p>
    <b>Ticket #{{ ticket_number }}</b>
</p>
{% if customer_name %}
<p>
    <b>From:</b> {{ customer_name }}{% if customer_email %} ({{ customer_email }}){% endif %}
</p>
{% endif %}
<p>
    <b>Message:</b><br />
    {{ first_message }}
</p>
<div class="mb mt text-center">
    <a class="button" href="{{ ticket_url }}">View ticket</a>
</div>
<div class="mt">
    <p>
        If the button above doesn't work, paste this link into your browser:<br />
        <a href="{{ ticket_url }}">{{ ticket_url }}</a>
    </p>
</div>
{% endblock %}

{% block footer %}
Need help?
<a href="https://posthog.com/questions?{{ utm_tags }}"
    target="_blank"><b>Visit support</b></a>
or
<a href="https://posthog.com/docs?{{ utm_tags }}"
    target="_blank"><b>Read our documentation</b></a>.

{% endblock %}