// Module included in the following assemblies:
//
// * support/getting-support.adoc
// * osd_architecture/osd-support.adoc

:_mod-docs-content-type: PROCEDURE
[id="support-reviewing-an-access-request-from-the-hybrid-cloud-console_{context}"]
= Reviewing an access request from the {hybrid-console-second}

[role="_abstract"]
You can use the {hybrid-console-second} to approve or deny access requests for your {product-rosa} clusters to control when Red{nbsp}Hat Site Reliability Engineering (SRE) can access your cluster resources.

ifndef::openshift-rosa,openshift-rosa-hcp,openshift-dedicated[]
.Prerequisites
* You have access to the cluster as a user with the `Cluster Owner` role.
endif::openshift-rosa,openshift-rosa-hcp,openshift-dedicated[]


.Procedure

. Navigate to {cluster-manager-url} and select *Cluster List*.

. Click the cluster name to review the *Access Request*.

. Select the *Access Requests* tab to list all *states*.

. Select *Open* under *Actions* for the *Pending* state.

. In the *Access Request Details* dialog, click *Approve* or *Deny* under *Decision*.
+
[NOTE]
====
Denying an access request requires you to complete the *Justification* field. In this case, SRE cannot directly act on the resources related to the incident. Customers can still use the link:https://access.redhat.com/support/cases/#/case/list[*Customer Support*] to help investigate and resolve any issues.
====

. Click *Save*.
