// Module included in the following assemblies:
//
// * virt/support/virt-support-overview.adoc

:_mod-docs-content-type: CONCEPT
[id="virt-support-collect-data_{context}"]
= Collecting data for Red{nbsp}Hat Support

[role="_abstract"]
Gather information about the issue affecting your environment to submit with your support case. This aids Red{nbsp}Hat Support in effectively diagnosing your issue.

Gather troubleshooting information by using the following tools:

* Configure Prometheus and Alertmanager.

// must-gather not supported for ROSA/OSD, per Dustin Row
ifndef::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]
* Configure and use the `must-gather` tool.
* Collect `must-gather` data and memory dumps from VMs.
* Collect `must-gather` data for {product-title} and {VirtProductName}
endif::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]