# Strong identification - Raising the assurance level for CSC's services

Some CSC services require a sufficient **Level of Assurance (LoA)** for user identity.
LoA describes how reliably a user’s identity has been verified by the organization or service that authenticates them.

For most CSC services that require stronger identity assurance, the required level is **medium LoA**.
This includes services such as **Roihu** and CSC **Sensitive Data services**.

In practice, most users from Finnish universities and research organizations who log in using their home organization account, such as Haka login, already have the required medium LoA.
However, having a Haka account does not automatically guarantee medium LoA in every case.
For example, visitor accounts, course participant accounts (MOOC), or other limited accounts may have a lower assurance level.

If your home organization does not provide CSC with the required assurance level, you may need to raise your LoA separately.

You can see your level of assurance in MyCSC, under your profile page. Look for a box titled **LEVEL OF IDENTITY ASSURANCE** in the bottom right corner.

## Raising the assurance level

If your assurance level is **low**, you cannot access Roihu, or some of CSC's Sensitive data services.

You can raise the assurance level through an identity vetting service [Candour Ltd.](https://candour.fi/), by following
the instructions below. This process raises your assurance level to high.

Please follow our instructions carefully:

1. Log in to [MyCSC](http://my.csc.fi) and make sure you have your passport with you. Your passport must be NFC-enabled.
1. Download Candour ID app from App Store or Google Play.
1. Go to your MyCSC Profile page.
1. In the bottom right, find the box titled **LEVEL OF IDENTITY ASSURANCE**.
1. Select **Raise identity assurance level**.
1. A pop-up window will explain what is needed to continue.
1. Read and accept the Candour Privacy notice.
1. Select **Start process**.
1. Please go through the following steps slowly and with patience.
1. Your browser is redirected to portal.candour.fi. Keep the Candour web page open during the following process.
1. The first QR code displayed on the Candour web page takes you to the App Store or Google Play. Do not scan this QR code with the Candour ID mobile app.
1. On the Candour web page: Accept the Terms of Service and **click on the BLUE button labeled "Candour ID installed"**.
1. Take your phone and scan the QR code with the Candour ID mobile app and follow the instructions the app is giving you.
1. The app says: CSC- Tieteen tietotekniikan keskus Oy has invited you to verify your identity.
1. The app guides you to take a picture of your passport and read the chip on your passport. Your passport must be NFC-enabled.
1. Follow the instructions of the app until it says **Success: You can now continue to your web browser that required you to complete this verification**.
1. Return to your browser. You will be redirected back to MyCSC.

If you have problems with the process, follow the tutorial in the Candour ID app or contact CSC Service Desk.

You can find our Privacy Notice [here](https://research.csc.fi/privacy-notice-for-remote-identification-service).
