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# Support

Use this page for support requests related to MindRoom and MindRoom clients (including the iOS app).

## Contact

- Email: `support@mindroom.chat`

## What to Include in a Support Request

- What you were trying to do
- What happened instead
- Screenshots or screen recordings (if available)
- Device and OS version (for mobile issues)
- App version / build number
- Homeserver URL (if relevant)

## Common Issues

### Login / Registration Problems

- Confirm the homeserver URL is correct
- Confirm the homeserver is reachable over HTTPS (for public servers)
- If using SSO, confirm the homeserver advertises the expected identity provider

### Media (Images / Audio) Not Loading

- Check connectivity to the homeserver
- Confirm your account still has access to the room/content
- Include the homeserver URL and a screenshot if possible

### Account Deactivation

- Use the in-app path: `Settings` -> `Account` -> `Delete / Deactivate Account`
- If the flow fails, include the homeserver URL and any error message shown

## Abuse / Safety Reports

Use in-app report/block tools first when available.

If you need help with a moderation or safety issue and cannot use the in-app controls, email support with:

- room ID (or link)
- message link (if available)
- a short description of the issue

## Response Times

Support is provided on a best-effort basis. Critical account-access and safety issues are prioritized.
